Frequently Asked Questions
What is Automated Solid Waste Collection?
Automated collection is a process that allows one operator to control a mechanical arm that will lift specially designed garbage and recycling carts and dump the contents into the body of the truck.
How will the Town know which cart is assigned to me?
Each cart has an assigned serial number that is linked to the account holder’s address.
Where should I place my carts on collection day?
Your carts must be placed either in the street with the wheels against the curb (preferred), at the end of your driveway or on the curb/yard beside of the street. If the placement of your carts in the street will obstruct traffic, then it should instead be placed at the end of your driveway, on the curb or at the edge of your yard beside the street.
Please make sure that the cart is level, the arrows on your cart’s lid points toward the street and your cart is at least three feet from all fixed objects such as mailboxes, trees, street lights or parked vehicles. Please leave a three foot gap between carts placed next to each other.
Please make sure your cart isn't blocked by a parked car, tilted or too close to a tree or mailbox.
Please remember that all garbage and recycling must be placed inside of the provided carts to be collected. Any garbage and recycling outside of the containers cannot be loaded by the automated truck. All smaller items in garbage containers need to be placed into a sealed bag. Please note that if the lid on your cart is not closed, any garbage or recycling that falls outside of the cart will not be collected.
May I use anything other than the Town provided carts for garbage and recycling collection?
No. All garbage and recycling must be placed in the provided carts.
What time do I need to have my carts at the curb?
Please have your carts placed for pickup by 8 a.m. If you place your carts out later than 8 a.m., your garbage and recycling may not be collected.
Can I put bags or my regular trash cans next to the carts?
No. All garbage and recycling must be placed in the provided carts.
What if I need more than one cart?
If you need additional containers, you may purchase additional garbage and recycling service. You will then receive one additional garbage cart and one additional recycling cart for another $22/month.
Additional service may be set up by calling 540-382-9519 or by filling out and sending in the Garbage Cart Request Form (PDF).
What can I do if I occasionally have more garbage than will fit in my cart?
You can store non-perishable garbage and add it to your garbage the following week.
We encourage all organic (e.g., yard trimmings, etc.) and food waste to be composted or disposed of separately from your garbage. This will conserve valuable landfill space, reduce volume in your cart and further reduce odor.
If you are moving and have a significant volume of trash, you can either call a Town representative at 540-382-1151 to place a work order (fees apply) or transport it to the MRSWA landfill (located at 555 Authority Dr.).
If high garbage volume becomes a consistent issue, you may need to contact the Town at 540-382-9519 for additional garbage collection service (fee applies).
What if an item is too bulky to fit into my cart?
Items that are too large to fit into the cart may be stored until the fall or spring cleanup period or you may contact the Town at 540-382-9519 to request a special pickup (fees apply).
The 96-gallon cart is too large for me. May I request a smaller cart?
Customers may request a different size cart by downloading a Garbage Cart Request Form (PDF) or by calling 540-382-9519.
All customers will automatically receive a 96-gallon garbage cart and a 96-gallon recycling cart. However, if you know that you will require a smaller size, you may request the 48-gallon size garbage cart and the 65-gallon recycling cart.
We strongly encourage customers to try the 96-gallon cart as there may be times throughout the year that you may need the larger capacity.
Will I be charged less if I use a smaller cart?
No. The smaller sized carts are intended as a convenience for citizens who may have difficulty with the 96-gallon size. However, the cost of collection will not change.
I would like to start with a smaller cart, but what if I later decide that I need a larger one?
If you choose to have the smaller carts delivered to your address, but later decide to switch to the larger carts, we will exchange your cart free of charge.
What will I do if I move?
The carts will be linked to your account, so as long as you continue to have solid waste collection service with the Town, you may take your containers to your new address.
If you are unsure your new residence is eligible for Town solid waste collection, please call 540-382-9519 for further guidance.
If you wish to discontinue your solid waste collection service or need to update your address information, please call 540-382-9519.
What will I do if I am physically challenged and unable to get my container to the street?
Assistance is available to persons with a verified disability.
If you have difficult maneuvering the 96-gallon carts, you may wish to request the 48-gallon sized cart for garbage and the 65-gallon cart for recycling.
Which areas within the Town are eligible for solid waste collection service?
The areas that are eligible for solid waste collection service are the areas that are currently receiving utility services (water and/or sewer) through the Town and are accessible to a solid waste truck.
I'd like to sign up for solid waste collection service through the Town. How do I do that?
It's easy to sign up for solid waste collection! Just call 540-382-9519 or visit Town Hall at 100 East Main Street.
Where should I store my carts?
The best place to store your carts is in an indoor area such as a garage or shed. You may also store your carts outdoors, to the side or rear of your house.
Please note that the “footprint” of the 96-gallon cart is about 1.5 times the size of a standard 32-gallon garbage can.
Do the carts have a weight limit?
Yes. The weight limit of the 96-gallon carts is a total of 300 lbs. The weight limit of the 48-gallon carts is a total of 150 lbs.
How should I care for my cart?
Cleaning your cart with water and mild detergent will help prevent odor and keep the cart looking nice. Please note that all ashes are prohibited from being placed into your garbage. Composting ash waste is recommended.
Carts are the property of the Town of Christiansburg and under no circumstance shall they be defaced by means of vandalism, painting, marking and/or all other alterations. Should any such damage be noted by a field operator, the account holder will be notified.
What should I do if my cart is damaged or stolen?
If your cart is damaged, please call the Town at 540-382-9519. A staff member will be sent to your residence to repair or replace your cart. The Town is not responsible for carts left unattended. Please note that this service is provided to you, free of charge only if the damage occurred during regular use.
If your cart is stolen, you will first need to file a report with the Christiansburg Police Department at 540-382-3131. Then, contact the Town by calling 540-382-9519 for a replacement cart.